PRIZM Light
Support
Contact support: email support@prizmlight.com. Tell us which app, your device model and OS version, and what happened.
Developer: PRIZM LLC, California, USA · Available for Android and iOS
Frequently asked questions
I deleted the app. Can I get my progress back?
Unfortunately not. Your progress is stored only on your own device (we never receive it), so uninstalling the app removes it for good.
Does the app need an internet connection?
No. SkyZoom plays offline. An internet connection is only needed to watch optional reward videos.
Does the app collect my data?
We (PRIZM) don't collect your personal information and there are no accounts. SkyZoom shows ads from Google AdMob, which collects some device information to show and measure ads. You can manage this under Privacy choices in the app. See our Privacy Policy.
The game feels slow or choppy on my device.
Close other apps, turn off battery-saver mode, and restart the game. If it still happens, email us your device model.
How do I delete my data?
Your game data is stored on your device only: uninstall the app (or clear its storage in your device settings) and it is deleted. We hold no data about you. To limit ad data, reset or delete your advertising ID in your device settings, or change your choice under Privacy choices in the app.
I bought something and want a refund.
Purchases are processed by Apple or Google. Request a refund through the App Store (reportaproblem.apple.com) or Google Play (play.google.com, Order history), under their refund policies.
I found a bug. How do I report it?
Email support@prizmlight.com with what you were doing when it happened. A screenshot or short screen recording helps a lot.